Kevin Rowe, Head of Digital Development, DDaT Luton
Image showing an animation of a digital service production line, from the initial discovery ‘post it’ phase in sprint planning meetings, right up to the service being ready for release. Image credit: Christiaan Verwijs on LInkedIn.
Key updates this sprint
Summaries of the projects the Digital Development team is currently working on.
Notify and SMS validation
We have set up GOV.UK Notify for sending SMS messages from the platform. We have also created a new validation flow for customers who access the platform from an SMS message, rather than through an email link.
Complaints app testing and iteration
We have continued testing and improving the complaints app, including adding the ability to link a complaint to a service request in a line-of-business system.
App-specific security
We have added more targeted security into the complaints app so staff can only see the cases they are supposed to see.
Retention and disposal
Complaint cases will be automatically deleted in accordance with corporate retention policy. Abandoned forms data will delete after 2 weeks.
Fresh eyes on the platform
Our new senior developer, James Coleman, has slotted into the team really well. It has been useful to have a fresh perspective on:
- what we have built so far,
- where we can keep improving it
Preparing for delivery
We are also gearing up for the delivery of the complaints app and have joined up with our transformation colleagues to bring in crucial support around:
- delivery management
- user research
- comms
Members and MP enquiries
We have been doing some discovery work on Members and MOP enquiries.
I had a great conversation with Councillor Robert Roche, portfolio holder for finance, revenue and benefits, who explained that councillors need full ownership of their caseload, with a simple way to collaborate with officers and other councillors.
That was a really useful steer and will shape how we build the Members portal.
Request for Information app
We have also started planning the request for Information app, covering FOI, EIR and SAR.
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