A blog about all things digital at Luton Council
A blog about all things digital at Luton Council
There has been a great deal of activity across both the Frontline Services and Regulatory Services projects over recent months. This update highlights the progress made so far, the work currently underway and the key next steps as we continue to deliver modern, efficient and customer-focused services for the residents of Luton.
Find out how we're incorporating waste services in to our low-code platform and transforming our ways of working for licensing.
Today's weeknotes update comes from DDaT's head of digital development, Kevin Rowe.
One of the strengths of local government digital is the willingness to share. While every council faces its own challenges, many of us are solving similar problems, often with the same technologies and the same ambition to deliver better services for residents. Find out more about the collaboration between Luton and Cumberland councils.
Exploring where case management ends, CRM begins and how our digital platform brings the two together.
Today's weeknotes update comes from DDaT's director, Atika Mohammed. There's certainly a lot going on for her at the moment. Never a dull moment for DDaT Luton!
Last month, Kubrick Group spent the day with DDaT Luton, running an AI agent hackathon using Microsoft Copilot Studio.
It was a great opportunity to learn more about the M365 suite we now have at our disposal. It also encouraged a level of innovation that was new and very exciting to me!
It has been a while since my last update, and a lot has happened. Over the summer, our first tranche of applications reached a critical stage at the same time, driven by the expiry of the old system contract and complicated by the entirely predictable challenge of annual leave.
‘The new frontier’ has a double meaning in this instance! We’re launching the new format for our weeknotes today. In addition, DDaT Luton is currently going through a restructure. In other words, a new frontier for the whole service!
Hopefully the latter as it’s been a while since I’ve blogged on what’s been happening in DDaT. Since March, we’ve launched new platforms, redesigned services, introduced new ways of working, started building stronger user research capabilities and continued our journey…
Meet Becky, who is our latest DDaT recruit. She says to say hello if you haven't been introduced yet!
Colleagues from DDaT Luton recently had the opportunity to participate in an engaging workshop with Microsoft and Kubrick Group to explore how AI-powered agents could support the way we work, collaborate and deliver services across the organisation.
As our very hot summer comes to a close, it feels like a good opportunity to reflect on what has been a busy and important few months for Digital, Data and Technology (DDaT).
DDaT Luton's Assistant Director of Technology and Infrastructure, Hazel Lunn, has been with us for 23 years, in an ever-progressing career. Her journey has been interesting, to say the least!
Alongside preparation for an Organisational Change Assessment (OCA) for DDaT, the Digital Development team has continued to make strong progress across our low code platform programme.
Our DDaT Director was recently invited to Luton’s first AI hackathon. Organised by three local teenagers, the event produced some inspiring ideas from our young people!
I've been working on digital accessibility for around 9 years now and, more recently, digital inclusion. So, to come across a new (to me) term was quite surprising… and a little embarrassing to be honest!
Here's what I found out about what double disadvantage means and how it affects digital exclusion in Luton.
A slightly shorter update from me this time, as I’ve been away for a long weekend at Love Supreme festival. It’s the end of sprint 5, and the main focus has been getting version 1 of the complaints app ready.
This is very much the first release, and once we get into UAT and then go-live, we’ll be able to iterate quickly with improvements and new features.
James is the lastest DDaT recruit. He's DDaT Luton's new Senior Digital Developer, immediately focusing on building a reporting framework and dashboard for resident complaints.
This week, we've welcomed new starters but said goodbye to people who have had a big effect on our DDaT journey.
More updates from our director, the Digital Development team, our head of workplace experience and project managers.