Luton’s Service Desk Improvements
Who am I Hi everyone, for those who I have not met, I’m Ben and I joined Luton in March 2024 for the exciting project of creating a brand-new Luton Service Desk and implementing our new IT Service Management Tool…
A blog about all things digital at Luton Council
A blog about all things digital at Luton Council
Read MoreLuton’s Service Desk Improvements
From the Digital desk: learning in the open
December summary Trying to recall what happened last month (or should I say last year!) feels a bit foggy. I’m sure you know that pre-festive break feeling where emails and Teams messages start to reduce, and out-of-office replies outnumber actual…
The Power of Collaboration: Achieving More Together
Hi, this is my first time blogging, I’ve seen the positivity it brought to my colleagues who have given it a go and so thought why not try it. I have been the head of Digital and Data Solutions at…
From the Digital desk: all about that beta
November summary One guidance that I’ve leaned into more last month was saying “no”. It’s been difficult at first as it’s not in my nature, however with a vital deadline approaching, drive and appetite building internally, it’s been a key…
LGD’s journey… from Brighton to Luton!
You probably know by now that we're redesigning and rebuilding our external website on LocalGov Drupal (LGD). But do you know what LGD is?
One Year On: Building Digital Momentum in Luton
Twelve months ago, I stepped into the Director of Digital, Data and Technology role with a clear set of ambitions and a determination to help Luton Council move forward on its digital journey. Looking back, the transformation has been both…
From the Digital desk: sprinting ahead
October summary Right, so October seems to have flown right over me! Through the half-term juggling, being under the weather and general life admin, it has been a month of momentum and collaboration, just look my communication breakdown below: If…
Accessiblity and our new LGD website
You may or may not have seen me post about accessibility once or twice before. Well, here I go again… 🤣 This time it’s specifically in relation to our new LocalGov Drupal (LGD) website, to replace the current Luton.gov.uk website.…
From the Digital desk: building Luton online
September summary Hey everyone, I’m back and this time, I’ve set myself a challenge! As we embark on a transformation to enhance our digital experience for residents, I thought I’d share some insight in the hope that someone finds what…
What happens at a DDaT away day?
Well, that would be telling! So OK, I’ll tell you 😉 First things first, in case you missed the memo or are new to the council, DDaT is Luton Council’s Digital, Data and Technology service. Based on the government’s DDaT…