Weeknotes 5 May 2026
Awesome overall customer satisfaction score of 94.44% in April!! Plus weeknotes from our director and all DDaT projects, from OneDrive user adoption to low code and web.
Digital Luton
A blog about all things digital at Luton Council
Digital Luton
A blog about all things digital at Luton Council
Category Updates
What’s changed recently in your service? Updated functionality, replaced technology, changes to the team.
How DDAT supports inspections through DUCKS
When a Children’s Ofsted inspection lands, the pressure is immediate. While frontline practice takes centre stage, there’s a huge amount happening behind the scenes to keep services running smoothly. That’s where DDAT comes in.
Weeknotes 27 April 2026
On top of the usual action, DDaT received inspiring feedback this week! "We are changing the culture and services are coming to us for all sorts of tech now." Which made us feel like we're getting it right ✅
Weeknotes w/c 20 April 2026
A summary of all the action from Luton's DDaT service last week.
Building the foundations for Luton’s CRM and our new digital services
Luton’s DDaT service has chosen Netcall as our low-code development platform provider. Liberty Create is the development platform we’ll use to build the Luton CRM.
Introducing Joe Bedingfield – Strategic Technical Advisor, DDaT
It seems Luton is the place to be! We have yet another DDaT newbie - Joe bring a wealth of local gov experience and is a great addition to a great team 😊
Sprintnotes 6 April 2026
A lighter week due to Easter, but Luton's DDaT service still made significant progress!
Digital inclusion in Luton
Our aim is to increase digital inclusion in Luton. Find out how we plan to empower our residents and improve lives through better access and support for digital.
Luton DDAT takes Microsoft Copilot for a spin
A group of us from Luton’s DDaT service visited Microsoft’s London headquarters to experience 'App to the Future' with the Microsoft AI team.
Sprintnotes 27 March 2026
Find out what what progess Luton's DDaT service made last week, with updates on projects like our website replacement, OneDrive adoption and more.
📢 We are live!
It’s been a surreal entry into local government delivering this project, and I’m genuinely excited to start seeing real engagement now the new website is live.
A meeting of DDaT minds
Another DDaT away day, another celebration of progress, positivity, transformation and camaraderie. I think we all came away with a warm feeling of hope, based on our current projects and future plans 🕊️
Book review: Living Council
Living Council author: Jens Gemmel von Dollinger. I met Jens at the LGPN South conference back in November and, having spent a good portion of the day chatting about all things local gov, I failed to realise he was the…
APP replacement – the beginning
We're replacing APP - the legacy application used for services such as customer services and licensing. Find out why, and what the benefits are for customers and council staff alike,
Reflecting on the telephony project
Moving our telephony system to MS Teams was an 'all hands on deck' effort that's already reaping the rewards. Find out how we made it happen.
Full steam ahead!
New posts filled, skills assessments, meeting room envy, change agents and champions and AI Club. What a start to 2026!
Blog on!
I'm Nova and I'm the new editor for the Digital Luton blog. Find out what's changed already and what the future of blogging holds for us 🙂
Luton’s Service Desk improvements
Who am I Hi everyone, for those who I have not met, I’m Ben and I joined Luton in March 2024 for the exciting project of creating a brand-new Luton Service Desk and implementing our new IT service management tool…
The power of collaboration: achieving more together
Hi, this is my first time blogging, I’ve seen the positivity it brought to my colleagues who have given it a go and so thought why not try it. I have been the head of Digital and Data Solutions at…
One year on: building digital momentum in Luton
Twelve months ago, I stepped into the Director of Digital, Data and Technology role with a clear set of ambitions and a determination to help Luton Council move forward on its digital journey. Looking back, the transformation has been both…