kevin

Exploring where case management ends, CRM begins and how our digital platform brings the two together.

It has been a while since my last update, and a lot has happened. Over the summer, our first tranche of applications reached a critical stage at the same time, driven by the expiry of the old system contract and complicated by the entirely predictable challenge of annual leave.

Alongside preparation for an Organisational Change Assessment (OCA) for DDaT, the Digital Development team has continued to make strong progress across our low code platform programme.

A slightly shorter update from me this time, as I’ve been away for a long weekend at Love Supreme festival. It’s the end of sprint 5, and the main focus has been getting version 1 of the complaints app ready.

This is very much the first release, and once we get into UAT and then go-live, we’ll be able to iterate quickly with improvements and new features.

Low code sprint 4 update: dad jokes, not just a Luton problem and building our first app.

In my last post, I wrote about how our new digital platform supports our Luton 2040 vision and why it matters. This update is about the progress we made in sprint 3 to make that platform more visible, more consistent and more ready for testing.

Luton’s DDaT service has chosen Netcall as our low-code development platform provider. Liberty Create is the development platform we’ll use to build the Luton CRM.