Book review: Living Council
Living Council author: Jens Gemmel von Dollinger. I met Jens at the LGPN South conference back in November and, having spent a good portion of the day chatting about all things local gov, I failed to realise he was the…
Digital Luton
A blog about all things digital at Luton Council
Digital Luton
A blog about all things digital at Luton Council
Category DDaT updates
What’s changed recently in your service? Updated functionality, replaced technology, changes to the team.
From the Digital desk: progress in motion
February summary Last month really felt like things were starting to get real for me. Once you have a date to work backwards from, you start filling in the days and weeks with actions, and very quickly you realise you…
APP replacement – the beginning
We're replacing APP - the legacy application used for services such as customer services and licensing. Find out why, and what the benefits are for customers and council staff alike,
Reflecting on the telephony project
Moving our telephony system to MS Teams was an 'all hands on deck' effort that's already reaping the rewards. Find out how we made it happen.
Full steam ahead!
New posts filled, skills assessments, meeting room envy, change agents and champions and AI Club. What a start to 2026!
From the Digital desk: all hands on deck
January summary Now I don’t know about you, but January felt like two halves; the slow, steady pace back into work mode…quickly followed by a realisation that everything needs to ramp up! Last month had been about scaling, sharpening, and…
Blog on!
I'm Nova and I'm the new editor for the Digital Luton blog. Find out what's changed already and what the future of blogging holds for us 🙂
Luton’s Service Desk improvements
Who am I Hi everyone, for those who I have not met, I’m Ben and I joined Luton in March 2024 for the exciting project of creating a brand-new Luton Service Desk and implementing our new IT service management tool…
From the Digital desk: learning in the open
December summary Trying to recall what happened last month (or should I say last year!) feels a bit foggy. I’m sure you know that pre-festive break feeling where emails and Teams messages start to reduce, and out-of-office replies outnumber actual…
The power of collaboration: achieving more together
Hi, this is my first time blogging, I’ve seen the positivity it brought to my colleagues who have given it a go and so thought why not try it. I have been the head of Digital and Data Solutions at…
From the Digital desk: all about that beta
November summary One guidance that I’ve leaned into more last month was saying “no”. It’s been difficult at first as it’s not in my nature, however with a vital deadline approaching, drive and appetite building internally, it’s been a key…
One year on: building digital momentum in Luton
Twelve months ago, I stepped into the Director of Digital, Data and Technology role with a clear set of ambitions and a determination to help Luton Council move forward on its digital journey. Looking back, the transformation has been both…
From the Digital desk: sprinting ahead
October summary Right, so October seems to have flown right over me! Through the half-term juggling, being under the weather and general life admin, it has been a month of momentum and collaboration, just look my communication breakdown below: If…
From the Digital desk: building Luton online
September summary Hey everyone, I’m back and this time, I’ve set myself a challenge! As we embark on a transformation to enhance our digital experience for residents, I thought I’d share some insight in the hope that someone finds what…
My first 100 days…
👋 Who I am Hey everyone, my name is Jayvik. I joined Luton Council start of June and I’ve never blogged professionally, so hopefully you’ll find this somewhat interesting! A quick summary about me: On a personal note, over the…
From strategy to strolls: a few weeks of progress and pause
The last few weeks have offered a rare and welcome blend of momentum and mindfulness. On the work front, it was a pivotal moment for our Digital, Data and Technology (DDaT) function and the wider Council. We held our senior…
Nerves, Notes, and New Friends: My LGA Speaking Debut
It’s been a while since I managed to put finger to keyboard for another blog post – aside from what’s been keeping us busy at work (developing a new strategic framework for digital at Luton, getting a business case for…
Mental health week
Hi All – Hope everyone is enjoying the current spell of sunny weather!! I thought in line with it being Mental Health week, I would take my first tentative steps into creating a blog!! It has been 5 years last…
Atika’s update #6
We have had an LGA peer review this week for our DDaT capabilities, so lots of time has been spent organising that, but will be worth it. With us 6 months into our insourcing, it’s a good time to reflect…
Publishing platform project sprint note #1
Hello! I’m Dave and I have recently joined Luton part time to help move some digital change stuff forwards. Here’s a photo of one of our cats: One of the things I am working on is our approach to our…