Category Updates

What’s changed recently in your service? Updated functionality, replaced technology, changes to the team.

📢 We are live!

It’s been a surreal entry into local government delivering this project, and I’m genuinely excited to start seeing real engagement now the new website is live.

It’s been a surreal entry into local government delivering this project, and I’m genuinely excited to start seeing real engagement now the new website is live.

Book review: Living Council

Cover of the book reviewed: A Living Council

Living Council author: Jens Gemmel von Dollinger. I met Jens at the LGPN South conference back in November and, having spent a good portion of the day chatting about all things local gov, I failed to realise he was the…

From the Digital desk: progress in motion

a person placing a piece of wood into a pyramid

February summary Last month really felt like things were starting to get real for me. Once you have a date to work backwards from, you start filling in the days and weeks with actions, and very quickly you realise you…

APP replacement  – the beginning

Image of bins

We're replacing APP - the legacy application used for services such as customer services and licensing. Find out why, and what the benefits are for customers and council staff alike,

From the Digital desk: all hands on deck

January summary Now I don’t know about you, but January felt like two halves; the slow, steady pace back into work mode…quickly followed by a realisation that everything needs to ramp up! Last month had been about scaling, sharpening, and…

Blog on!

Image showing a ring-bound notepad and purple pencil on a wooden desk. The word blog is in the centre, with red arrows pointing to associated words: content, connect, like, links, web and share.

I'm Nova and I'm the new editor for the Digital Luton blog. Find out what's changed already and what the future of blogging holds for us 🙂

Luton’s Service Desk improvements

Who am I Hi everyone, for those who I have not met, I’m Ben and I joined Luton in March 2024 for the exciting project of creating a brand-new Luton Service Desk and implementing our new IT service management tool…

From the Digital desk: learning in the open

Man sipping cappuccino while browsing social media on a smartphone, enjoying a relaxed morning in a cosy café setting

December summary Trying to recall what happened last month (or should I say last year!) feels a bit foggy. I’m sure you know that pre-festive break feeling where emails and Teams messages start to reduce, and out-of-office replies outnumber actual…

From the Digital desk: all about that beta

Different coloured post-it notes stuck on a teal board using pins

November summary One guidance that I’ve leaned into more last month was saying “no”. It’s been difficult at first as it’s not in my nature, however with a vital deadline approaching, drive and appetite building internally, it’s been a key…